Séquence Didactique #3

comment remercier ou exprimer un sentiment de gratitude / reconnaissance en ayant recours aux seules formules couramment utilisées par les natives.

Rule of Thumb

Les Britanniques – comme les Américains- ne craignent pas de pratiquer la “gratitude”. Faire des remerciements peut sembler tout à fait banal, mais il faut quand même maîtriser un peu cette « soft skill ». Les “soft skills” ce sont cet ensemble non quantifiable de traits de personnalité, d’attitudes, l’« étiquette » qui constituent de véritables « building blocks » (the basic things that are put together to make something exist) pouvant faire de vous des « difference makers » (an ordinary person who accomplishes extraordinary things by creating positive change). Exemple de « soft skills » : Commitment to success / Building, developing and managing teams / Persuading / Not making excuses / Going the extra mile / Strong work ethic and everything else related to working with people and getting things done. L’art du remerciement bien léché en fait partie…

I can’t lie either… (=on ne va pas se mentir) tout me monde apprécie « a pat on the back » (a praise for something that you have done well) et à l’heure de la psychologie positive, savoir exprimer sa reconnaissance, c’est tout simplement une bonne pratique à intégrer dans la culture d’entreprise. Tout le monde y gagne . Or beaucoup d’entre nous se sentent parfois maladroits à formuler des remerciements en anglais avec compétence… et il n’y a pas que des « pat on the back » il y a aussi les simples remerciements pour avoir aidé ou passé du temps sur un prob, transmis une info, pris contact, tenu un engagement, hébergé un meeting, reçu en « grandes pompes » etc…etc…il y a donc une variété impressionnante de situations qui mérite toute notre attention.

Ne soyez donc plus préoccupés, j’ai rassemblé pour vous ce qui se fait de mieux en la matière ! (attention, “a lot of food for thought” : un stock de 202 expressions idiomatiques, livré sur un plateau…). A vos copier/coller!

Dans un prochain post (ou deux), nous étudierons plus en détail l’usage des mots « feedback » et « follow up » qui sont des incontournables en entreprise !

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Teaching / Grooming

Voici pour vous, mon panel de 202 expressions contextualisées:

1. I hope your trip home was uneventful.  Thank you for coming to the show and for taking time to sit and discuss the forward direction of the business.
2. I look forward to your reply. Thank you in advance,
3. Thanks again for making the trip and helping with the setup. I know it was appreciated by our Partner’s in the booth (booth est la version américaine / stand est la version britannique que je vous recommande largement à l’oral car tellement plus facile à prononcer… le « th » final du “booth” étant souvent massacré (« butchered ») par les non natives 🙂…)
4. I just want to say thanks for your support.
5. I would like to thank you and your people for taking time out of your busy schedule to meet with us yesterday.
6. Herve, thank you for looking into this. (merci de t’être occupé de ce prob)
7. Thanks for continuing help in this matter
8. Thank you everyone for your participation in this week’s sales meeting.
9. Thanks to everyone for the quick response.
10. Thank you in advance for sharing any information you find.
11. Thanks for being in touch.
12. Thanks for a very good day. I appreciate the help. 
13. Thanks Justin for the additional new business.  We appreciate very much our growing partnership.
14. thanks for getting back to us with the information. (merci d’être revenu vers nous avec l’info : l’usage de la forme progressive « ing » marque ici l’après-coup. Idem lorsqu’on rencontre qqn: « nice to meet you » puis se sépare: « nice meeting you », la rencontre a eu lieu)
15. Thanks for the info.
16. Thanks for taking the time to chat. Per our discussion, here’s the full list of products…(per our discussion = comme discuté / comme vu ensemble)
17. Thank you. Appreciate it
18. Thanks again for taking the time to spend with me the other day going over the broken machine.
19. Thank you for taking my call earlier today.
20. Thank you for your kind words. 
21. That sounds good.  Thanks for your efforts.  It will be interesting to see where the pricing ends up.
22. Just wanted to thank you for stopping by (= faire une halte, rendre visite) our booth at NoMu. (voir point 14)
23. Thanks in advance for the help.
24. Thanks for the for the follow-up.  We look forward to receiving the information.
25. Thanks, Bob.  We appreciate the help.
26. Thanks for the referral. We know this customer and will reach out and connect with them today.
27. I would like to thank you for your time.
28. Thanks for your insight.(= thanks for your input / feedback)
29. Thank you very much for the quick assistance, Herve. It is much appreciated.
30. Thank you. I will look forward to hearing back from you
31. With thanks to each of you for the input.
32. Thanks Mitch. I have passed this onto our area sales director in FL.
33. We want to thank Pete for his time spent with ABC and wish him well in his new opportunity.
34. Thank you for your hospitality in hosting us for the meeting yesterday.
35. Thanks for taking the time to catch up by tel. 
36. Happy to talk further. Thanks. (court message à la fin d’un email pour se préparer à de futurs discussions)
37. Thank you for your interest.
38. Thank you for reaching out. 
39. Thanks for taking the time to reach out (reach out: joindre qqn)
40. It was good to meet you. Thanks for the update and info on the Mariner II
41. Thanks again and if I can be of service please feel free to ask.
42. Thanks, David.  We really appreciate the help and quick turnaround.  Nice teamwork. (quick turnaround = rapidité de reaction / de mise en œuvre).
43. Thanks for everything and at least I know we would not be at this point without you. And for that alone I am truly grateful.
44. With thanks in advance (à la fin d’un email).
45. Thanks for checking in (check in: ici, prendre des Nouvelles).
46. A massive thanks for an amazing day.
47. Many thanks to all of you for joining us yesterday.
48. Thanks David, Fabulous day and great company.
49. Just to add my thanks for the excellent day yesterday, really enjoyable and great to see you all,
50. Just a brief note to thank you for your time and support on yesterday’s visit to the UK office.
51. I just wanted to pass on a massive thank you from all of us that attended Italy earlier in the week
52. Just a quick e-mail to thank you both for a wonderful trip to Italy,
53. Thank you for your communication. I will give it my full attention
54. Firstly wanted to say thank you for your support with Express Ltd (notez: support with, help with)
55. Morning All, Thanks for the email Paul. It was a pleasure meeting all of you yesterday (voir point 14)
56. Thank you for your time yesterday, it was an absolute pleasure to meet you all.
57. Just a brief note to thank you for your time
58. Thank you for all your efforts preparing the machines, issues and documentation etc which I think worked really well on the day. (= le jour J)
59. Many thanks for letting me know (voir point 14)
60. Thanks for your help with this, this is great news…..(voir point 54)
61. Great thanks I have booked you a place at the seminar and the lunch afterwards.
62. I just wanted to say thanks for yesterday — it was very good and I got a lot out of it – I look forward to the next showcase!” (showcase: mise en avant)
63. I thank you for the invite..it has been a great few days to say farewell and good wishes. Will see you Wednesday….
64. I would like to thank you for your kind hospitality last week during my visit to Madrid.
65. Thanks for confirming I will arrange. (=+/- je m’en occupe après avoir reçu un accord sur un projet)
66. Thanks for your input on both of the above (= les deux sujets ci-dessus).
67. Thank you for the below (= merci pour (l’info) ci-dessous)
68. Hi Herve, a pleasure to see you today, and thank you for taking the time to visit our HQ at Gatwick.
69. On behalf of the members I am writing to thank you for hosting the meeting,
70. I have forwarded on (= faire suivre) your note to members of my team with your answers, thanks for the prompt turnaround (réaction / mise en oeuvre)
71. Thanks for your follow up note
72. thanks for your time and apologies re late evening message
73. Thank you for yours and Anthony’s time yesterday
74. Thank you for returning the documentation. I now enclose your copy for your safekeeping (= à conserver)
75. We would like to thank Vicky for her service to the association and leadership on the board.”
76. Just wanted to drop you all an email today to thank you all so much for hosting us in Rome last week. You really did spoil us!
77. I just wanted to send a note to say a massive thank you for hosting us last week.
78. I wanted to thank each of you for hosting us last week. Your hospitality was second to none and altogether was a fantastic experience.
79. Thank you so much for showing us such a great time last week. Spending time in Paris was a fantastic experience,
80. I just wanted to say thank you so much for the trip to Italy last week, you really did spoil us!
81. Thank you all for your superb  hospitality and for setting up a really positive meeting at the HQ.
82. I know how much work goes into these trips so thank you for making it an experience the team will not forget.
83. Thanks again and I look forward to strengthening our business partnership.
84. Hi Team X-Vending, thank you so much for all that you did for us last week.
85. Thanks for your quick reply. Much appreciated
86. Can you please pass my thanks on to Steve  – he was a great teacher!
87. Also, please pass my thanks on to Paul who is always very helpful when I ring up with a query.
88. Hope you are well, thanks for getting in touch!
89. Hi Ben, thanks for sending this over. (notez send over = faire passer, transmettre)
90. Hi Herve, thanks for coming back to me so quickly. You’re in for 12noon.
91. Thank you for forwarding this on, it is much appreciated (notez: forward this on = faire suivre)
92. Thanks for your help with this (notez: help with this)
93. An enormous ‘thank you’ to everyone involved in this prestigious acknowledgement including our great customers, top team and dedicated distributor network.
94. Thank you for passing this letter on to us
95. Make today awesome and I wish you all the best! Thank you for listening and enjoy your day.
96. Thank you. Always on the phone if required. (on peut toujours me joindre au tel si besoin)
97. Bristol has welcomed us with open arms and we wish to offer our sincerest thanks to all our wonderful customers, suppliers and staff.
98. Nice to meet you yesterday and thank you for introducing yourself.
99. Thank you for the timely update.
100. Hi Giuliano Thank you for your quick response into the matter.
101. I would just like to thank you and your extended team (l’ensemble de votre équipe) for the opportunity to meet with you all over the last few days
102. Great, thanks for your help, I’ll book that in now. Matt (je bloque le créneau horaire).
103. I will get on it. Many thanks (get on it: je m’en occupe / oralement, on pourrait même se limiter à dire « I’m on it »))
104. Just a quick e-mail to thank you for yesterday, it certainly was appreciated.
105. I would also like to say a massive thank you to Liz, Mark and Mitch
106. Thanks for the speedy reply.
107. Please can you pass on our thanks to Steve and the team
108. Thank you for sending this across and thank you and Mike for your time earlier on (notez: send across = transférer).
109. Thanks for this – I have caught up with Paul and he would prefer Wednesday AM for his Skype interview
110. Hi Julian That is fine with me, thank you for letting me know.
111. When this is all over, we gonna paaaaarty! – thank you and the same back at ya.  Roll on the parting
112. Thanks, please put the bill in the bag and I will put payment in your post box.
113. Firstly and most importantly, we would like to say a huge thank you for all your patience and support during these difficult times.
114. Fab, thanks – nothing on there I wasn’t aware of.
115. They said in a statement: “We are honoured and humbled to have been recognised in this way, and we give our thanks to the incredible team of professionals who we work with at (…).
116. Morning Herve, all fine thanks. How about you?
117. Hi Herve, we are all well thank you. We are still operational at about 40% capacity so doing a lot better that some of the industry.
118. Good morning everyone. If anyone is going out, could they please get us a copy of The Sun. Many thanks. Ken 104. 🙂
119. Thank you Herve I’ll sort out the paperwork and get this returned to you.
120. Hi Marco, thank you for the prompt information.
121. Thanks Geoff we’ll be on it on Monday. 👌
122. I can’t thank you enough for taking the time to call me earlier, I really appreciate this
123. Many thanks for sending this across (voir point 108)
124. Great thanks for that. Vicky will revert soonest.
125. But today I want to say a huge thank you to all of our team members
126. Thank you for your time and knowledge shared.
127. Thanks, I’ll pass on your contact details and let him know that tomorrow would be convenient.
128. “I want to thank all of my friends and colleagues who have reached out to ask how I was feeling in the last day or two.
129. Hi Kay, yes it did thank you so much. Can I return it later?
130. Many thanks for your time and please keep me in the loop with any changes.
131. Dear Hervé, thanks for all your support and for the introduction to Jim.
132. Thank you for the team and your time on the video call last week,
133. Thank You for an excellent presentation session
134. Hi both, I really appreciate your time this morning and thank you for being supportive on this project.
135. Thanks again for your continued support
136. Hi Herve, great thanks 😊
137. Ciao Pete I just wanted to drop a quick note to say thank you for everyone’s involvement on the webinars over the last few months
138. Also, a big thanks to the wider team at Aribac Foods,
139. Thanks Steve that’s really appreciated…
140. Thank you to the wonderful colleagues and customers who put on such a great last day celebration for me today.
141. Thank you John. I have been so very lucky to have met so many great people like you in my career. Hope my luck continues through this next phase
142. I must imagine this (oui…j’imagine!) and thank you so much for your time. I wish you the very best of the rest of the week. Thank you again.
143. Simply thank you. I will do everything I can to repay the trust and confidence given to me by the people of our great region.
144. Thank you for trusting me to lead our endeavour (endeavour: projet, initiative)
145. Hi Hervé, thank you for your note and apologies for the delayed response.
146. Thank you to Mark and the team at Great Vending for their time and hospitality on my visit today
147. Thanks for following up on this.(voir point 14)
148. Amanda really is a true gem, her commitment is endless and I for that can’t thank her enough.
149. Thank you for your quick response with this matter
150. Thanks Steve, speak shortly on teams call. Kind regards
151. Hi Bob, thank you so much for looking into this (look into: s’occuper du prob).
152. Thank you Malcolm and Tom for going above and beyond to get everything in place.
153. I have a lot to thank Collin for, he is putting a lot of faith in me to help him grow his business
154. Thank you everyone for making it a great event.
155. “We thank Simon very much for his hard work and commitment to the business and wish him the very best for the future,”
156. Hi Franco and Karen, just wanted to express my thanks for setting up the (…)
157. Thank you very much for the great service, highly recommend!
158. Hi Mark, that is brilliant, thank you so much for your assistance with this.
159. Thank you, it doesn’t go unnoticed the difference you made.”
160. A big thank you to everyone that supported me, both on the day and virtually (par video).
161. We would like to take the opportunity to thank you for your continued business and support
162. Thank you to all the team at LOGOMA for putting on such an event.
163. “Really overwhelmed by the outpouring of love this evening. Thank you so much for your support.”
164. Dear Paul, thank you kindly for your supplied information.
165. Great to talk to you just now, thank you for taking the time out of your busy schedule.
166. thanks mate. always welcome if you are passing.
167. Thanks to everyone who joined us at our stand and said hello! (and everyone who posed for a picture 😉)
168. Hi Ian, thank you so much for your lovely words 😊
169. We thank you for your continued support and business during 2022,
170. I would like to thank Mark, Bob and the team from GANT for all of their help and guidance,
171. Hi Olivier, thank you for the information you supplied, much appreciated.
172. Thanks for signing up (sign up: s’inscrire; attention pas “signer”). Click the link below to confirm your subscription and you’ll be on your way (“et c’est parti”).
173. but I thought I’d drop you a quick message of thanks!
174. Thanks for dropping in! (drop in: passer voir qqn).
175. John, thank you for your note and apologies for the delay in responding
176. Thank you so much, the best possible start I could have hoped for!
177. It’s safe to say the bar is set pretty high now. Just wanted to say thanks for organising such a brilliant webinar.
178. Massive thanks for your awesome work
179. Loved this morning’s webinar – it’s got me really fired up for the day 🙂 Thank you!
180. thanks for all you do!
181. Hi Siobhan, thank you for sending this over so promptly.
182. Thanks so much for your feedback, it’s lovely to hear your positive comments.
183. Thank you for everyone that’s taken part, sorry if anyone has been missed out. Good Luck everyone
184. Let me know your thoughts. Thank you, Paula.
185. Thank you for your time on the phone yesterday, I hope you found it helpful.
186. Finally, I’d like to thank myself. Because if it wasn’t for me (= sans moi…), none of this would have happened.
187. would like to extend a big thank you to my leader, Mark for his leadership
188. Thank you and speak to you soon.
189. it was a pleasure to meet you both and thank you for taking the time out to come along and visit us.
190. Thank you for reporting this.
191. Thank you for confirming.
192. Mark is a credit to MENDOS Group; just like to say thanks for his time and effort
193. Thanks Tony, appreciate it. Catch up soon, long overdue (= ça fait longtemps qu’on aurait dû le faire).
194. Thank you Mitch, appreciate the positive words. Hope you are keeping well.
195. Thank you for the speedy responses!
196. Thanks for the update and the support in getting this sorted. Much appreciated
197. The template has been set for future events (template: ici = format, shéma). Thank you so much for your support!
198. Thank you for the update, I will proceed to make an offer.
199. Thank you to those who took chances on me, imparted wisdom (aka patiently trained me until the penny dropped) (to impart wisdom = transmettre la sagesse / aka = Also Known As = c’est à dire, on peut dire aussi / the penny drop = faire tilt, comprendre, avoir un déclic).
200. I’d like to thank my colleagues, both past and present for always having my back (have my back = me soutenir / have your back: te soutenir), a tight knit (soudée) unit is a good place to be.
201. Lovely to speak to you, thank you for your help. You have a great evening too.
202. Firstly, thank you for allowing time to meet up and thank you for settling the tab (settle the tab = régler l’ardoise, l’addition au restau)

Une dernière formulation spéciale à connaître (pour les très avancés…)

• Thanks for having me (cette expression est quasiment systématiquement utilisée à la radio lorsqu’un invité termine son interview = « merci de m’avoir reçu »)

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Perks (tips)

In the morning

Les Britanniques utilisent beaucoup l’expression « in the morning » à la place de « tomorrow morning ». Donc, si vous parvenez à vous familiariser avec cette formulation locale, votre British Touch n’en sera que plus belle :

1. I’ll check in the morning if we have anything
2. I’m afraid I’m not in the office until tomorrow, would that be Ok to wait until then? First thing in the morning should be fine for us.
3. What time are you seeing them tomorrow ? I will look into this first thing in the morning.
4. Can I call you in the morning so we can discuss the…
5. I’ll see you in the morning ! (A demain!)

Leave that with me (= je m’en occupe)

Une expression extrêmement souvent utilisée en conversation pour signifier à son interlocuteur que vous êtes bien décidé à vous occuper du prob et que vous allez le traiter personnellement. Se dit soit au tel, soit en face à face. Peut aussi s’écrire dans un email.

Mettre en suspens (un projet, sujet…)

Lorsque vous voulez signifier qu’un projet ou un sujet va être momentanément mis en pause ou éludé provisoirement, vous utiliserez le verbe to park :

1. « We have to park the conversation here / park the project ».

De façon plus colorée, on peut aussi « put on the back burner » (British English; se réfère aux plaques de cuisson à l’arrière, là où l’on met les plats en attente, à feu doux…) If something is on the back burner, it is temporarily not being dealt with or considered, especially because it is not urgent or important:

• “We’ve all had to put our plans on the back burner for a while”.

Dans la même veine, si on n’est pas prêt à faire avancer un sujet et qu’on souhaite donc le laisser en suspens, on dira : hang/hold fire (British English) : to delay making a decision / an action.

• Ideally we would settle the matter now, but I think we should hang fire until the general situation becomes clearer”.
• I’m going to hang fire  on ordering until Tuesday just to give us chance to think it through again.
• I’ll hang fire on sending out an update until the morning.
• Steve – can you hang fire before forwarding to CARNIVAL in case there are any changes, please.

Bear with me / with us (= pouvez-vous patienter SVP)

(spoken) used to ask someone politely to wait while you find out information, finish what you are doing etc 

Trés utilisé (comme “leave that with me“ ci-dessus essentillement parlé mais peut égalment s’écrire) pour demander à son interlocuteur de bien vouloir patienter un peu pendant que l’on cherche à résoudre le prob ou s’efforce de trouver l’info demandée.

1. Please bear with us while they decide.
2. (…) so please bear with me until the end of the day and I’ll confirm that we can go ahead as we discussed on Tuesday.
3. Bear with me a minute, and I’ll check if Mr Garrard’s in.
4. Regarding the credit situation, would you be able to bear with me until this afternoon/tomorrow morning.

That’s about it for today 😉👌

Keep it coming, man! it’s got me really fired up for the day…

(*) déchirer

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